Groups are hard to change. That’s ok.

tl;dr A concept should always solve specific problems or create a clearly defined new opportunity. There is always more then one solution to any concept task so chose a solution that can be created within the boundaries of your available resources.

Concept development leads to change

Concept development is part of a process where the outcome should be a better product, service or process then what exist today. Concepts are shaped to solve a specific problem or to create a new opportunity. Concept development is therefore the beginning of a process of change.

Concept development for digital products can:

  • change software by adding or changing features or backend systems
  • alter the business by introducing new revenue sources
  • change editorial processes
  • etc.

Individuals and groups of persons are influenced by the output of concept development. New code needs to be written by developers. New types of revenue need to be handled by the accounting team. New types of content need to be created and published by the editorial team.

Understand your resources

While being part of concept development groups I have come to realize the importance of knowing which resources are available and within which parameters they can be influenced by the new concept. It is pointless to create a concept that can not be implemented because it pushes a resource beyond its comfort zone.

Some resources that digital concepts often need to relate to are:

  • current software and hardware architectures
  • the abilities of current and older web browsers, iPhones, watches, etc.
  • current interaction design principles
  • values and goals of the organization

Changing groups are hard

It is often possible to proverbially “throw some database hardware” at a server performance problem. The same is not true when good results are not achieved by the persons who are helping to implement the concept.

There are of cause many ways to get individuals and groups to embrace a new concept. Having a team process that is based on change and follow-up, such as ScrumHypothesis driven UX design or data-driven optimization, is one.

Involving all affected persons in the concept development process is an other. For example I often invite persons who will be influenced by a new concept to help with concept validation and usability tests. It is also fun and inspiring to do creative workshops together. When the concept has “launched” it is important to systematically follow up with those groups that need to be part of making the concept a success. Etc.

But inevitably there are limits as to how much change one can expect from persons and groups. Pushing them beyond that zone will not work.

It’s ok, just chose an other concept

When doing concept development you need to know your resources and within which parameters they can function. This includes individuals and groups – ask them to go outside their comfort zone and you may for example end up with a concept that is technically perfect but has crap content.

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