{"id":985,"date":"2017-03-17T23:08:06","date_gmt":"2017-03-17T21:08:06","guid":{"rendered":"https:\/\/www.neovita.com\/thoughts\/?p=985"},"modified":"2017-03-17T23:08:06","modified_gmt":"2017-03-17T21:08:06","slug":"toilet-cleaning-staff-let-me-help-you","status":"publish","type":"post","link":"https:\/\/www.oninteractions.com\/thoughts\/toilet-cleaning-staff-let-me-help-you\/","title":{"rendered":"Toilet cleaning staff: Let me help you!"},"content":{"rendered":"<p>In public loo&#8217;s it is common to find these kinds of quality assessment tools. I have worked with quality assessment at IBM, am an interaction designer and seem to have a general fascination with toilets. So these screens are intriguing to me and I have a feeling that these systems have quite low use and do not accurately measure what they try to.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-987\" src=\"https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-screen-1024x745.jpg\" alt=\"\" width=\"1024\" height=\"745\" srcset=\"https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-screen-1024x745.jpg 1024w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-screen-600x437.jpg 600w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-screen-768x559.jpg 768w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-screen.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>Some problems<\/h2>\n<p>The screens ask for generic feedback on the full experience \u2013 toilet, sink and walking\/waiting areas. How can they know which part I am rating?<\/p>\n<p>On average, the rating the system show is probably worse than what is reality. We are more likely to give feedback when we are dissatisfied than when all is good.<\/p>\n<p>I might be having a bad day. &#8220;Taking it out&#8221; on the rating box is an easy way of getting some aggression out of my body.<\/p>\n<p>Most importantly: There is no indication in this system that I will have real impact. My &#8220;vote&#8221; might cause a reaction of some kind from the cleaning management staff. But there is no indication of that. So, I assume that the voting will just end up in a database somewhere, unused and forgotten.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-988\" src=\"https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-main-1024x610.jpg\" alt=\"\" width=\"1024\" height=\"610\" srcset=\"https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-main-1024x610.jpg 1024w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-main-600x358.jpg 600w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-main-768x458.jpg 768w, https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-main.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/p>\n<h2>My suggestion<\/h2>\n<p>Ask us to &#8220;press a button&#8221; when a <em>specific action<\/em> needs to be taken, such as soap being refilled, a toilet unclogged or a Wunderbaum exchanged.<\/p>\n<p>This would:<\/p>\n<ul>\n<li>make the action specific rather than generic<\/li>\n<li>make feedback accurate as we never ask if things ar good, just wether they are bad<\/li>\n<li>make it more difficult for me to to take &#8220;my bad day&#8221; out on the system<\/li>\n<li>make it clear to me what my &#8220;vote&#8221; will be used for \u2013 someone will hopefully come to the toilet with some more paper :)<\/li>\n<\/ul>\n<p>By being specific rather than generic the cleaning staff can also use the system as an indication of what to do next, in their workday. They will get a live dashboard of specific actions they can take to make toilet visitors more pleased.<\/p>\n<p><strong>Toilets are seldom sources of joy. But they can be comfortable. A button next to the urinal can help enable that!<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Some companies try to understand how satisfied I am with their public toilet. I don&#8217;t think their method works.<\/p>\n","protected":false},"author":1,"featured_media":986,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[8,23,10,19,7],"tags":[],"series":[28],"class_list":["post-985","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-behavior","category-concept","category-critique","category-interaction-design","category-problem","series-bathroom-user-experiences"],"acf":[],"jetpack_featured_media_url":"https:\/\/www.oninteractions.com\/thoughts\/wp\/wp-content\/uploads\/2017\/03\/wc-score-urinal.png","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/posts\/985","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/comments?post=985"}],"version-history":[{"count":4,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/posts\/985\/revisions"}],"predecessor-version":[{"id":992,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/posts\/985\/revisions\/992"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/media\/986"}],"wp:attachment":[{"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/media?parent=985"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/categories?post=985"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/tags?post=985"},{"taxonomy":"series","embeddable":true,"href":"https:\/\/www.oninteractions.com\/thoughts\/wp-json\/wp\/v2\/series?post=985"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}